How to deal with problems when you cannot send or receive photos, images or messages on LINE [Android]

スクリーンショット 2016-08-17 0.13.36

Hello. This is Shiho.

These days I have been irritated that I cannot send messages or photos on LINE.

Have you had that kind of experience?

Does it happen to me only?

They said that those were not “LINE application problems” which are inevitable.

Just for reference, let me show you how to deal with problems when you cannot send or receive photos, images or messages on LINE [Android version].

I am in a trouble!!

How to deal with problems when you cannot send or receive photos, images or messages on LINE

 

1. Check wireless internet connection (Connected to Wi-Fi is desirable)

First of all, check wireless internet connection. It will be the most possible cause.

Move to a place under Wi-Fi condition if possible. If it does not help, try the next method.

 

2. Clear cache on LINE

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Go to “Settings”

 

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Tap “Apps”

 

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Scroll down and find “LINE”, then tap it

 

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Scroll down, and tap “Clear cache”

 

 

3. Update LINE version

 

Is your LINE version updated?   You might be using old LINE version.

 

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Open “Play Store”, and search for “LINE”

When LINE is not updated yet, you can see “UPDATE” sign at the bottom right.     From there you can “update” to renew your LINE.

Regularly update LINE version, and make sure it is on latest version.

 

4. Downgrade your LINE

In rare cases, the cause is that LINE was upgraded.

Downgrading your LINE and coming back to the previous grade sometimes help to solve the problem.

It is a good idea to remember to downgrade your LINE if it is not working properly.

 

5. Upgrade your mobile

If the problem is not because of your LINE app or wireless internet connection, it might be because of your mobile.

Upgrade your mobile. It takes some time, but do not put it off.

 

6. Restart your mobile

You are still not sure what the cause is.

Let’s take a rest, and restart your mobile!  After restarting, it may be working properly.

 

7. Report to LINE

Well, I cannot give you anymore advices.

Report to LINE and ask for a help.  Here is the link. http://line.me/en/

 

Not only LINE, whenever you use apps, you will face problems.

However, the causes are often similar.

Whatever happens, try as many methods as possible, and do not give up.

 

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