Hello. This is Shiho.
Today’s topic is “How to charge LINE coins”
“LINE coins” is virtual currency used to purchase stickers and themes on LINE.
I will thoroughly explain how to charge (purchase) LINE coins covering the solution when you cannot charge them.
What are LINE coins?
Paid contents such as stickers and themes are sold on LINE app.
You need “LINE Coins” to purchase those items.
Users need to purchase “LINE Coins” in advance, then you can use the coins as virtual currency only on LINE.
LINE coins can be purchased with the payment of account (using the carrier’s billing, credit or debit card, or gift code) through Google Play or iTune.
Refer to the following LINE official help to know about the payment settings depending on OSes.
By purchasing LINE coins in advance, you will not need to do the payment step each time you purchase paid contents on LINE.
Needless to say, you can charge LINE coins at the point of purchasing paid contents if you do not have enough coins.
How to charge (purchase) LINE coins
Tap “Coins” from “More”＞”Settings” on LINE app
You can see how much coins you already have.
Tap “Charge” on the right top
You can charge coins on this page.
The price range is from 50 coins=$1.49, and it can be relatively cheap because you will be given bonus coins by charging more than 200 coins.
For example, when you buy 500 coins ($12.99), the breakdown is 400 coins + 100 bonus coins.
3,300 coins ($72.99) is displayed as maximum.
Let’s take an example that you are going to charge 50 coins, and check how to purchase (charge) coins on Android mobile.
How to purchase LINE coins on Android mobile
Open “Coin Charge” page, and tap “$1.49”
A pop-up from Google Play will be displayed.
Tap “BUY” if you agree the price written.
On Google Play, you can select the payment method from using the carrier’s billing, credit or debit card, or gift code.
I will take a credit card for this payment.
By the way, please note that purchased coins cannot be refunded.
Sorry, purchased items cannot be cancelled (refunded). Sorry, purchased items cannot be cancelled (refunded). Sorry, purchased items cannot be cancelled (refunded). Sorry, purchased items cannot be cancelled (refunded).
Now you can see that purchased 50 coins were charged.
Purchased coins and the date and time you purchased will be displayed below “Charge History”.
Important points of LINE Coins (What you can do when you cannot purchase/cannot use the coins)
Easy to misunderstand the price of coins
When purchasing stickers, the price of stickers are displayed as “Coins”.
For example, when it is displayed 50 coins, some users might think the sticker costs only 50 cents, but the real price is $1.49.
Coins cannot be carried over between different OSes, such as from iPhone to Android or from Android to iPhone
Note that coins cannot be carried over between different OSes, such as from iPhone to Android or from Android to iPhone.
Coins can be carried over between the same OS, but you cannot if it is between different OSes.
As I mentioned earlier, purchased coins cannot be refunded, so try to use all the coins you have before changing your mobile.
What you can do if you cannot purchase LINE Coins?
The most cases are because of bugs.
Try to update your LINE version, restart your mobile, or check the accessibility to services on your mobile.
If you do not receive purchased coins even you try the above checklists, inquire with LINE Corporation from https://contact.line.me/en/.